Frequently Asked Questions

Silo is a personal grocery price tracker. You log the prices of the items you actually buy, and Silo builds a history that flags when something quietly goes up. It works from day one, even if you're the only Silo user in your city. When neighbours log prices too, you see what they paid as well, and the cheapest-store comparisons sharpen as more shoppers contribute.

It's free to use. No ads, no selling your personal data, just an honest record of what groceries actually cost.

The next time you are out shopping, simply scan and log the prices of the items you are picking up. That's it. While the community grows, everyone gains from knowing the prices of more and more products.

Yes. Silo works anywhere in Canada or the US. Your own grocery price tracking starts working immediately from day one - scan items at any store, build your personal price history, watch your own trends. Community features (best store comparisons across multiple options, community-verified prices) get richer in your area as more local shoppers contribute. There is no waitlist, no city-by-city rollout: download and use it wherever you live.

Silo is currently English-only. We have not shipped a French version yet, so francophone shoppers in Quebec or elsewhere will find the experience awkward. If English is comfortable for you, you can use Silo today anywhere in Canada or the US. If you would rather wait for fr-CA support, we will announce when it lands. French is on our roadmap.

When you're at the shelf with a product, scan the barcode, tap Log price, enter what you see, and submit. About 10 seconds once it's a habit.

You can also log from a product's detail screen if you searched for it instead of scanning.

Just add it on the spot. If the barcode doesn't match anything, you'll be prompted to enter the name, brand, and size, and it becomes available to everyone.

A regular price is the everyday shelf price. A sale price is a temporary reduced price - you can optionally add the sale end date so others know how long the deal lasts.

Silo uses both to show you the best current price and to track how a product's price changes over time.

It's a unit price - the cost per 100 grams or 100 millilitres - so you can compare different package sizes fairly. A 500g bag at $3.00 and a 750g bag at $4.20 look different at first glance, but the per-100g price tells you which is actually cheaper.

Your pantry is a personal list of products you buy regularly. Add items to it and Silo will track when you're running low, alert you to good deals on things you care about, and include them in best-basket recommendations.

Your trip list is a shopping list you build as you plan a grocery run. You can add products from your pantry, from search, or from the scanner. Silo can suggest which store has the best prices across your whole list - the "best basket" feature.

A household lets you share your pantry and trip list with people you live with. Anyone in the household can add items, check things off, and see the same list in real time. Create one from the Profile tab and share the invite code with your household members.

Silo is free at launch. Two revenue streams are planned once the community is established: optional Silo Pro subscriptions, and anonymized aggregate price trend data sold to market research firms - statistics like "ground beef prices in a given metro area rose 6% in Q1." That data contains no personal information: no names, no accounts, no individual shopping histories.

We've written this out in plain language in our Privacy Policy because we think transparency here is important.

Silo works at any grocery store in Canada or the US. Prices are submitted by community members, so the depth of shared price history varies by store and neighbourhood. Your own price tracking works at every store from day one. The more people in your area scan, the richer the community comparisons get - if your favourite store is light on data today, every scan you make helps the whole community.

Your personal details (name, email, pantry, trip list) are private and only visible to you and your household. Price submissions are shared with the community but attributed anonymously - your name is never attached to a price entry.

We don't sell your data or use advertising networks. See our Privacy Policy for the full picture.

Go to Profile → Security → Two-Factor Authentication and tap to set it up. You'll scan a QR code with any authenticator app (ProtonPass, Google Authenticator, Authy, etc.) and enter a code to confirm. You'll also receive 8 one-time backup codes - save those somewhere safe in case you lose access to your authenticator.

2FA is optional but recommended if you want extra protection on your account.

Go to Profile → Delete Account. This permanently removes your personal data - your name, email, pantry, shopping lists, and session history. Price entries you've submitted remain as anonymous community data (they can't be traced back to you after deletion).

If you can't access the app, email [email protected] and we'll process the deletion for you. This action cannot be undone.

Log the current price - that's the best thing you can do. Silo shows the most recently submitted price, so a fresh entry will immediately replace the old one. You can also flag a price entry as inaccurate using the flag icon on any price card.

Go to Profile → Manage → "Add a store we're missing." Fill in the chain, location name, and address. New stores are reviewed before appearing in search results for everyone, but you can start logging prices at your new store right away.

Email us at [email protected] - we read every message and usually reply within a day or two.

You earn points by contributing to the community - submitting prices, confirming existing prices, and adding new products. Submitting during an active shopping session or including aisle information earns more points than a basic price entry.

Active contributors who earn enough points in a rolling 30-day window receive complimentary access to Silo Pro features for that month. Points also unlock badges that reflect the kind of contributor you are. Leaderboard rankings reset each month so every month is a fresh start.

Community Scouts are trusted contributors who have built up a track record of accurate, consistent price data. Reaching Community Scout status means your submissions are treated as higher-confidence data. Promotion happens automatically once you meet the criteria - no application needed.

Monthly leaderboard points reset at the start of each month. Your total lifetime points do not expire. However, Stillridge Labs reserves the right to modify or suspend the points system at any time - including point values, badge criteria, and associated benefits. Changes can go in either direction. Points and badges have no monetary value. See our Terms of Service for full details.

When you start a shopping session at a store and you have pantry items that have no recent price there, Silo surfaces those items as missions. Pricing a mission item earns bonus points on top of the usual price submission reward - it is a way to fill in gaps that matter to you specifically.